Finding quality care

Whether you need a primary care doctor, urgent care or a telemedicine visit, these resources can point you in the right direction.

Find in-network providers

Log in to the Aetna website (SSO) to search for network doctors and facilities in the Aetna Choice POS II Network (or Utah Connected Network if you’re in Utah).

In the network provider results, look for these labels that indicate providers that have met additional quality, efficiency and patient success standards:

  • Institutes of Excellence for transplant support, fertility care, and gene-based, cellular and other innovative therapy services
  • Institutes of Quality providers for bariatric, cardiac and orthopedic procedures and inpatient behavioral health
  • High Quality and Cost-Effective designation for primary care physicians and orthopedic specialists

You can save a lot [PDF] when you use network providers for all your care, including routine visits, surgical procedures, lab tests [PDF] and outpatient or inpatient behavioral health care [PDF]. Network providers also file claims and get necessary advance approvals, so you don’t have to.

Stay in network to save

Remember, your plan pays more when you use in-network providers.

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Care while traveling

If you’re traveling within the U.S., call the number on your ID card to find a network provider away from home, if available. If no network provider is available, or you’re traveling outside the U.S., the Aetna plans cover eligible services under your out-of-network benefits. You’ll need to pay up front and then submit a claim form to Aetna with an itemized bill and receipt for the services.

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Support for specific conditions

Contact your Aetna health concierge [PDF] at the number on the back of your Aetna ID card for help finding a doctor or facility, or for accessing resources about cancer, autism, behavioral health, major injury or illness, substance use, pregnancy, fertility and transgender needs.

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Teladoc telemedicine

Skip the in-person office visit, and get a virtual medical appointment through Teladoc, Aetna’s telemedicine option. With Teladoc, you can consult with a U.S.-licensed doctor or therapist for:

  • Nonemergency medical conditions, such as flu, allergies and sinus infections.
  • Dermatology issues, such as psoriasis, eczema and acne. Upload images of a skin issue, and get a custom treatment plan within two days.
  • Mental health care, such as help with anxiety, eating disorders or depression. Talk to a therapist 7 days a week (7 am to 9 pm local time).
  • Prescriptions, if needed, sent directly to your pharmacy.

You’ll pay less [PDF] toward your deductible or coinsurance when you use Teladoc instead of seeing a clinician in person:

  • General medical visits cost $47.
  • Dermatology visits cost $75.
  • Behavioral health visits vary from $85 to $190 a session, depending on the type of provider.

Get started by visiting or downloading the Teladoc app (App Store | Google Play) and registering with your Aetna member ID. If you have questions, call 855-835-2362.

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MinuteClinic and CVS HealthHUB

Convenient, walk-in care is available at MinuteClinic or CVS HealthHUB—located inside select CVS and Target stores. MinuteClinic is staffed with nurse practitioners or physician assistants who specialize in family health care. For Adobe Aetna members who use MinuteClinic:

  • Preventive care services are covered with no cost to you.
  • Nonpreventive care (sick visit) services are covered at a preferred rate before you’ve met your plan’s annual deductible. Once you meet your deductible, nonpreventive services are covered with no cost to you. Just show your Aetna medical ID card when you check in.

CVS HealthHUB offers even more convenient care, including screening, assessment, treatment and monitoring for:

  • Obstructive sleep apnea
  • Diabetes services, including diabetic retinopathy screening and imaging
  • Asthma and chronic obstructive pulmonary disease (COPD)
  • Heart failure assessment and monitoring for patients with a history of congestive heart failure

You can also confer with a provider to assess your colorectal cancer risk and get STI testing and in-clinic labwork.

Learn more, and find a MinuteClinic or CVS HealthHUB location.

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One Medical

Adobe offers free membership to One Medical, where available. One Medical is an in-network provider offering same- or next-day appointments in select cities for preventive and primary care. You can email your doctor between visits and get 24/7 care by phone or via the One Medical mobile app—at no cost.

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