If you or anyone in your household has been exposed to COVID-19, or if you are showing signs of illness consistent with COVID-19 symptoms, please report your circumstances to the Global Security Operations Center (GSOC) at +1-408-536-4444 or security@adobe.com. Also inform your manager if you are unable to work. You do not need to share any detailed health information with your manager or others aside from the GSOC.

As always, you should stay home when you don’t feel well.

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Vaccine

The CDC has provided vaccination FAQs so you can stay informed on COVID-19 vaccine options and common questions. COVID-19 vaccinations are widely available at pharmacies, doctors’ offices and other sites. To find COVID-19 vaccine locations near you, contact your health care provider or pharmacy or search vaccines.gov. The cost of COVID-19 vaccines and booster shots is covered in full for Aetna and Kaiser members. You will need to obtain the vaccine from an in-network provider to receive coverage starting January 1, 2024, for Aetna members; May 12, 2023, for Kaiser WA members; and for Kaiser CA members, six months after May 12, 2023, in compliance with California law.

Over-the-counter test kits

Test kits will no longer be covered by the medical plans (you will pay the retail cost) starting January 1, 2024, for Aetna members; May 12, 2023, for Kaiser WA members; and for Kaiser CA members, six months after May 12, 2023, in compliance with California law. Until the above dates, the FDA approved rapid antigen home tests (up to 8 OTC tests per member per 30 days) will be covered for members of the Aetna and Kaiser Permanente medical plans. To be covered, tests must be used to diagnose a potential COVID-19 infection (e.g., if you have symptoms or think you have been exposed to someone with COVID-19). Aetna members can pick up over-the-counter (OTC) tests with $0 up-front cost at CVS Pharmacy. Kaiser members can visit their Kaiser pharmacy to pick up tests as supply allows or pick up at no cost from participating retail pharmacies, such as Walmart and Rite Aid. Members show their medical plan ID card at the pharmacy counter.  If you paid out of pocket for eligible OTC tests, you can get reimbursed by your medical plan up to the lesser of the actual price or $12 per test. For reimbursement, you will need to submit information about the test purchased and proof of payment that shows the name of test, store name, date of purchase, and purchase price.

Aetna members, log into your  Aetna member website (SSO) for additional details and to submit reimbursement claims. Kaiser members go to Kaiser’s testing page for submission details for your region. If any questions, call the members services phone number on your medical ID card.

You may also visit COVIDtests.gov to request free rapid antigen home tests, without shipping fees, from the federal government and to learn about other testing resources. This program is likely to be discontinued after May 12, 2023, but no details are available at this time.

Evaluation and lab testing

The cost of diagnostic tests and related provider visits will be covered under your normal Aetna or Kaiser plan design (i.e., subject to deductible, coinsurance, copays, and out-of-pocket maximums) starting January 1, 2024, for Aetna members; May 12, 2023, for Kaiser WA members; and for Kaiser CA members, six months after May 12, 2023, in compliance with California law.

Until the above dates, if a doctor determines you should be tested for COVID-19, the cost of the diagnostic test and doctor visit will be covered in full for Aetna and Kaiser members. The medical plans do not cover testing for employment, school, travel, or recreational purposes.

Care

Care and treatment related to a COVID-19 diagnosis is covered under your normal Aetna or Kaiser plan design (i.e., subject to deductible, coinsurance, copays, and out-of-pocket maximums).

Aetna members: Call your primary care physician, or log in to the Aetna website (SSO) or Aetna app to find a network provider, urgent care, hospital, ER, or lab. You can also schedule a video visit with a doctor through Teladoc.com/Aetna at any time, seven days a week.

Kaiser members: Call the advice number on your Kaiser membership card to discuss the most appropriate care option or to schedule a telephone or video appointment with your doctor where available.

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With telemedicine, mail-order service for prescription drugs, and other services at your disposal, there are many ways to get the care you need and stay healthy.

Use telemedicine

• Aetna members can get care without leaving home through Teladoc or another in-network provider offering telemedicine visits.
• Many of Kaiser’s primary care, specialty care, and mental health services are available for appointments by video or phone in addition to in person.

Call anytime

• The 24-hour Aetna nurse line at 800-556-1555 will connect you to a doctor or nurse.
• The Kaiser 24-hour Appointment and Advice call center offers guidance at 866-454-8855 (California) or 800-297-6877 (Washington). 

Connect with the EAP

Talk to someone about your concerns with the employee assistance program (EAP).  You and your family members can each access 10 free, virtual counseling sessions per calendar year. Visit Spring Health, Adobe’s EAP provider, at adobe.springhealth.com (access code: adobe) to sign up and activate your benefits. For immediate help 24/7, call the Spring Health Immediate/Crisis Support Line: 855-629-0554 (toll free).

Get a flu shot

Flu vaccines are covered at 100% by your Aetna or Kaiser medical plan, and you can get a flu shot at your doctor’s office, local health clinic, or pharmacy.

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You have access to a variety of family, child care, and learning support services through Bright Horizons:

• Backup care
• Virtual tutoring
• Bright Horizons World at Home, for learning and activities to keep kids engaged
• College Coach, for resources and guidance for college admissions

Register with Bright Horizons today using employer username ASI and employer password Benefits4You.

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