Business travel support

When you need to hit the road on company business, you’re supported by a variety of Adobe business travel programmes. Adobe also provides emergency medical cover to global business travellers and a health plan to eligible employees on a long-term international assignment outside their home country.

If you are sick or injured when travelling for work

Call Adobe’s Global Safety & Security Operations Centre (GSOC) for help finding care. The number is on the back of your employee ID badge: +1 408-536-4444.

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If you need urgent medical care—domestic business travel

If you need urgent or emergency medical care while travelling on business in your home country, you’ll use your regular medical plan and pay any costs you normally would at home.

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If you need urgent medical care—international business travel

Aetna WorldTraveler provides urgent and emergency medical care for Adobe business travellers while on approved business travel outside their home country for fewer than 180 days. It also covers up to seven days of leisure travel that’s related to a business trip.

If you need urgent medical care, call Adobe’s Global Safety & Security Operations Centre (GSOC) at the numbers on the back of your employee ID badge: 800-866-8006 (U.S. and Canada), +91 120-444-4710 (India) or +1 408-536-4444 (international). The GSOC will facilitate finding care and coordinating payment with the provider.

Aetna WorldTraveler plan features include:

  • No deductible
  • 100% of hospital services, up to plan maximum
  • 100% of physician services, up to plan maximum
  • 100% of outpatient prescriptions, up to plan maximum

Nonemergency and routine care are not covered by this policy. You should access those types of services only in your home country through your home country medical cover. Any follow-up care after urgent care also may be covered by your domestic medical plan.

Before your trip

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Along with medical assistance, Adobe’s Global Safety & Security Operations Centre (GSOC) offers 24/7 support to help you deal with a wide array of security and logistical matters. If you need a medical referral, lose your medication, seek travel advice, experience a security crisis, lose your passport, and more, International SOS travel assistance can provide the care and expertise you need, whenever and wherever you need it. Just call the number on the back of your employee ID badge: 800-866-8006 (U.S. and Canada), +91 120-444-4710 (India) or +1 408-536-4444 (international) when you need help.

Before your trip

  • Learn more on GSOC’s Inside Adobe Travel Safety and Emergency Assistance page.
  • Download the International SOS app via the app store on your mobile device. Log in with Adobe’s membership number 11BCPA000245.

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If your baggage is delayed or lost

It’s every traveller’s nightmare: You reach your destination, but your baggage doesn’t. The delayed and lost baggage benefits can offer some peace of mind while you’re travelling on business.

The baggage delay benefit reimburses you up to US$1,000 if you need to purchase essential clothing and toiletries at your scheduled destination because your checked baggage is delayed or misdirected for more than six hours.

The lost baggage benefit reimburses you up to US$2,000 if you need to purchase clothes and personal hygiene items because your checked luggage has been lost, stolen, or damaged beyond your use.

To receive reimbursement, you’ll need to submit a completed claim form [PDF] for any eligible expense. The plan requires that you file a claim with the airline or transportation provider, so be sure to keep all documentation from that claim process and any relevant receipts.

For more information, call Chubb at 800-336-0627 (inside U.S.) or +1 302-476-6194 (outside U.S.), or email them.

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Business travel accident coverage

You’re automatically covered for business travel accident benefits when you travel on business for Adobe (at the authorisation, direction, and expense of Adobe). This benefit is provided at no cost to you. This plan provides cover equal to 3 times your annual salary, up to US$500,000.

Before your trip

Learn more about the cover details by reviewing the BTA Summary Plan Description [PDF].

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Long-term international assignments

Adobe offers you an international medical, dental, and vision plan for you and your dependants. If you become eligible for the Aetna International Medical Plan, you will receive an email from the Adobe Benefits Support Team with information on how to enrol.

To be eligible:

  • You must be a regular, full-time employee.
  • You must be on an international assignment coordinated by Global Mobility for over six months. Aetna International administers the plan. Review the Benefits Summary [PDF] for an at-a-glance view of the cover.

Before your trip

Learn more about enrolment and cover details by reviewing the member welcome guide [PDF] and plan document [PDF].

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