Who to contact when

This page provides a directory of Adobe benefits partners. You may sort the page into categories using the topic menu and button below.

Here are some tips on the most-needed contacts:

In case of illness, injury or another urgent need while travelling, contact the Adobe Global Safety & Security Operations Center (GSOC).

For the Employee Assistance Program (EAP), contact Spring Health.

For most general benefits questions, contact the Adobe Benefits Support Team.

For questions about time off, contact the Employee Resource Center.

For questions about your pay, contact Payroll.

For questions about your 401(k), contact Vanguard.


Adobe Benefits Support Team

For questions or to enroll in medical, dental, vision, life, AD&D, FSA, HSA and group legal benefits

Adobe Global Safety & Security Operations Center (GSOC)

U.S. & Canada: +1 800-866-8006
International: +1 408-536-4444
Alternate: +1 408-881-1513
India: +91 120-444-4710


Health and wellbeing


Cancer support line and expert advisory review (second opinion)

Adobe Benefits Support Team

For questions or to enroll in medical, dental, vision, life, AD&D, FSA, HSA, and group legal benefits

Aetna Informed Health Line


Select “health programs” then “talk to a nurse"

Aetna International

International medical, dental and vision plan for expats

bswift COBRA Participant Services


Medicare questions and advocacy help with health or claims issues

Delta Dental plan

Plan/Group Number:

Health Savings Account

Email HealthEquity or call 877-713-7680.


Health Savings Account (HSA) administrator


For general inquiries including claims and benefits for HMSA CompMED medical, drug (972), vision PPO and dental PPO plans

Kaiser Permanente

Plan/Group Number:
39163 (NorCal), 233640 (SoCal), 1911800 (WA)

800-464-4000 (CA) 
888-901-4636 (WA)
Preenrollment support: 800-324-9208

Kaiser WA: 1300 SW 27th Street, Renton, WA 98057

One Medical

Quality care in a convenient and customized setting

Promotion code: ADBXOM

Spring Health employee assistance program (EAP)

Available to all regular and part-time employees regardless of medical plan enrollment

24/7 Crisis Support Line: 855-629-0554 (toll free)

Access code: adobe

Teladoc Medical Experts (formerly Best Doctors)

Medical second opinion

Teladoc telemedicine

Telemedicine services: General medical, primary care, mental health, dermatology. Use your Aetna member ID. Also use your Teladoc app to request an expert second opinion.

TRI-AD Reimbursement Plan Services

Health Care FSA and wellness reimbursement program

Phone: 855-482-3623
Fax: 866-233-4741

Vision Service Plan (VSP)

Plan/Group Number:

Retirement and financial

Adobe Equity Team

Adobe stock programs


For questions regarding existing student loans serviced by Firstmark Services


Stock administrator

Financial Engines

401(k) managed account program and personal online advisor

Lincoln Financial Group

Life and AD&D

Porting and converting life insurance: 877-321-1015

Filing a life/AD&D claim: Contact ERC

My Secure Advantage

Money coach, financial resources, tools, education; ID protection, credit monitoring

Nolan Financial

Deferred compensation plan administrator

TD Ameritrade

401(k) plan self-directed brokerage option (offered through Vanguard) 


401(k) retirement plan
Plan/Group Number:


529 College Savings Plan

Time off

Employee Resource Center

Time off questions

Submit a case via the Support Center.

Leave of absence

Email Lincoln or call 888-873-5476

Lincoln Financial

Short-term disability (STD), long-term disability (LTD), & FMLA leave administration

Intake specialist: 800-459-3772

 Case manager for open claims: 888-873-5476


Veer Experience

Leaves of absence

Work and life

ACSIA Partners

Long-term care insurance education and enrollment


Pet telehealth including 24/7, on-demand video visits with licensed veterinarians and chat with vet nurses

Log in using your Adobe email

Altair Global

Assistance with moves to and within the U.S.

Bright Horizons Family Solutions

Temporary care for loved ones, college guidance, support for children who need extra guidance

User Name: ASI
Password: Benefits4You
To register for College Coach, use corporate passcode: adobecoach

Commuter Check Direct

Commuter program administrator

Company ID: 1100


Employee discounts

Call Support: 24x5 live support Sunday 10pm PST through Friday 5pm PST, excluding US holidays.

MetLife Legal Plans

Access code MetLife: 9903940
Access code MetLife Plus Parents: 9903942

Milk Stork

Breast milk shipping

MTM Recognition

Adobe Service Anniversary Awards


LTC policy holders

TRI-AD Reimbursement Plan Services

Adoption assistance program, education reimbursement benefit, & Dependent Care FSA

Phone: 855-482-3623
Fax: 866-233-4741


529 education savings plan