Who to contact when

This page provides a directory of Adobe benefits partners. You may sort the page into categories using the topic menu and button below.

Here are some tips on the most-needed contacts:

In case of illness, injury or another urgent need while travelling, contact the Adobe Global Safety & Security Operations Center (GSOC).

For the Employee Assistance Program (EAP), contact Spring Health.

For most general benefits questions, contact the Adobe Benefits Support Team.

For questions about time off, contact the Employee Resource Center.

For questions about your pay, contact Payroll.

For questions about your 401(k), contact Vanguard.

Benefits

Adobe Benefits Support Team

For questions or to enroll in medical, dental, vision, life, AD&D, FSA, HSA and group legal benefits

Adobe Global Safety & Security Operations Center (GSOC)

U.S. & Canada: +1 800-866-8006
International: +1 408-536-4444
Alternate: +1 408-881-1513
India: +91 120-444-4710

Payroll

Health and wellbeing

AccessHope

Cancer support line and expert advisory review (second opinion)

Adobe Benefits Support Team

For questions or to enroll in medical, dental, vision, life, AD&D, FSA, HSA, and group legal benefits

Aetna Informed Health Line

800-556-1555

Select “health programs” then “talk to a nurse"

Aetna International

International medical, dental and vision plan for expats

bswift COBRA Participant Services

CareCounsel

Medicare questions and advocacy help with health or claims issues

Delta Dental plan

Plan/Group Number:
02700-00001

Health Savings Account

Email HealthEquity or call 877-713-7680.

HealthEquity

Health Savings Account (HSA) administrator

HMSA

For general inquiries including claims and benefits for HMSA CompMED medical, drug (972), vision PPO and dental PPO plans

Kaiser Permanente

Plan/Group Number:
39163 (NorCal), 233640 (SoCal), 23138 (WA)

800-464-4000 (CA) 
888-901-4636 (WA)
Preenrollment support: 800-324-9208

Kaiser WA: Kaiser Foundation Health Plan of Washington 601 Union Street, Suite 3100 Seattle, WA 980101

One Medical

Quality care in a convenient and customized setting

Promotion code: ADBXOM

Spring Health employee assistance program (EAP)

Available to all regular and part-time employees regardless of medical plan enrollment

24/7 Crisis Support Line: 855-629-0554 (toll free)

Access code: adobe

Teladoc Medical Experts (formerly Best Doctors)

Medical second opinion

Teladoc telemedicine

Telemedicine services: General medical, primary care, mental health, dermatology. Use your Aetna member ID. Also use your Teladoc app to request an expert second opinion.

TRI-AD Reimbursement Plan Services

Health Care FSA and wellness reimbursement program

Phone: 855-482-3623
Fax: 866-233-4741

Vision Service Plan (VSP)

Plan/Group Number:
00107394

Retirement and financial

Adobe Equity Team

Adobe stock programs

CommonBond

For questions regarding existing student loans serviced by Firstmark Services

E*TRADE

Stock administrator

Financial Engines

401(k) managed account program and personal online advisor

Lincoln Financial Group

Life and AD&D

Porting and converting life insurance: 877-321-1015

Filing a life/AD&D claim: Contact ERC

My Secure Advantage

Money coach, financial resources, tools, education; ID protection, credit monitoring

Nolan Financial

Deferred compensation plan administrator

TD Ameritrade

401(k) plan self-directed brokerage option (offered through Vanguard) 

Vanguard

529 College Savings Plan

Vanguard

401(k) retirement plan
Plan/Group Number:
096204

Time off

Employee Resource Center

Time off questions

Submit a case via the Support Center.

Leave of absence

Email Lincoln or call 888-873-5476

Lincoln Financial

Short-term disability (STD), long-term disability (LTD), & FMLA leave administration

Intake specialist: 800-459-3772

 Case manager for open claims: 888-873-5476

Claim ID: ADOBELOA

Veer Experience

Leaves of absence

Work and life

ACSIA Partners

Long-term care insurance education and enrollment

Airvet

Pet telehealth including 24/7, on-demand video visits with licensed veterinarians and chat with vet nurses

Log in using your Adobe email

Altair Global

Assistance with moves to and within the U.S.

Bright Horizons Family Solutions

Temporary care for loved ones, college guidance, support for children who need extra guidance

User Name: ASI
Password: Benefits4You
To register for College Coach, use corporate passcode: adobecoach

Commuter Check Direct

Commuter program administrator

Company ID: 1100

Fond

Employee discounts

Call Support: 24x5 live support Sunday 10pm PST through Friday 5pm PST, excluding US holidays.

MetLife Legal Plans

Access code MetLife: 9903940
Access code MetLife Plus Parents: 9903942

Milk Stork

Breast milk shipping

MTM Recognition

Adobe Service Anniversary Awards

Transamerica

LTC policy holders

TRI-AD Reimbursement Plan Services

Adoption assistance program, education reimbursement benefit, & Dependent Care FSA

Phone: 855-482-3623
Fax: 866-233-4741

Vanguard

529 education savings plan