Who to contact when

Benefits

Adobe Safety & Security
extension 4-4444
Adobe's Benefits Support Team
For benefits-related questions
855-898-4218

Where you enroll/change elections for the following plans: medical, dental, vision, life and AD&D, FSA, HSA, group legal

Payroll

Health & wellbeing

Aetna
Medical, Pharmacy and Mental Health/Substance Abuse Treatment for following plans: Aetna HealthSave (HSA), Aetna HealthSave Basic, & Aetna HealthSave Out-of-Area Plan
Plan/Group Number:
660819
800-884-9565

To access your Digital Medical ID Card, login and select the "ID Card" link and choose "View/Print an ID card."

From the Aetna mobile app: Click on the ID card icon.

Aetna Employee Assistance Program (EAP)
Available to all employees regardless of medical plan enrollment
800-845-9565

Username: AdobeEAP
Password: Adobe

Aetna Informed Health Line
800-556-1555

Select “Health Programs” then “Talk to a Nurse” to get your health questions answered anywhere, anytime.

ALEX
Decision-making support with a virtual benefits counselor
Best Doctors
Medical second opinion
866-904-0910
Care Counsel
Medicare questions and advocacy help with health or claims issues
833-605-6941
Castlight
Search Castlight to get provider cost and quality information based not only on your plan, but your geographic area
855-572-2166
Delta Dental Plan
Plan/Group Number:
02700-00001
800-765-6003
Headspace
Meditation app
Health & wellbeing

Email Adobe's Benefits Support Team or call 855-898-4218.

Health Savings Account

Email HealthEquity or call 877-713-7680

HealthEquity
Health Savings Account (HSA) administrator
877-713-7680
Kaiser HMO (CA & WA)
Visit Adobe’s Kaiser microsite to learn more about the plan. Members, login to your Kaiser Member Website or contact Member Services if any questions.
Plan/Group Number:
39163 (NorCal), 233640 (SoCal), 23138 (WA)
800-464-4000 (CA), 888-901-4636 (WA)

Kaiser Foundation Health Plan of Washington 601 Union Street, Suite 3100 Seattle, WA 98101

One Medical
Quality care in a convenient and customized setting

Promotion code: ADBXOM

Stanford Health Navigator
Get help with health questions and concerns, access the Stanford Health Library and get advocacy help with complex health or insurance claims issues by asking to be connected with a CareCounsel Member Care Specialist
855-236-1189

From outside the US : +1-650-736-4408

Teladoc
Telemedicine services available to Aetna medical plan members. Use your Aetna Member ID to set up your Teladoc account.
855-TEL-ADOC
Tri-Ad COBRA Participant Services
COBRA Unit

M–F 5:00am–5:00pm PDT

855-482-3623
Fax:
760-233-4742
Tri-Ad Reimbursement Plan Services
Healthcare FSA & Wellness Reimbursement Program
855-482-3623
Fax:
866-233-4741

Select FSA Participant Toolkit for general FSA information. Log in for information on ALL reimbursement programs and to submit claims online.

Vision Service Plan (VSP)
Vision Basic Plan, Vision Plus Plan
Plan/Group Number:
00107394
800-877-7195
Wellthsmart
Buy health products at a discount
888-969-9355

Company code: adobe

Retirement & financial

Deferred Compensation Plan

Email Nolan or call 877-230-2432

E*Trade
Stock administrator
800-838-0908

Has the option to email or live chat with a representative

Financial Engines
Vanguard Managed Account Program and Personal Online Advisor, powered by Financial Engines
800-310-9228
Financial Wellness Platform (powered by Mercer)
Access to many of Adobe’s Financial Wellbeing resources, tools and benefits
888-206-4681

App: search “Financial Wellness” in the Apple App Store or Google Play Store

Nolan Financial
Deferred Compensation Plan administrator
877-230-2432
Retirement programs

Contact Vanguard or call 800-523-1188

Vanguard
401(k) Retirement Plan
Plan/Group Number:
096204
800-523-1188

Time off

Flexible schedules & time off

Call 800-208-9444 or 6-HELP internally and follow the prompts for Employee Experience, or email erc@adobe.com.

Leave of absence

Email Lincoln or call 888-873-5476

Lincoln Financial
Short Term Disability (STD), Long Term Disability (LTD), FMLA Leave Administration, & Life and AD&D
888-873-5476

Claim ID: ADOBELOA

Time off

Call 800-208-9444 or 6-HELP internally and follow the prompts for Employee Experience, or email erc@adobe.com.

For all other questions, refer to Who to contact when to connect with the right resource.

Employee discounts & perks

529 College Savings

Contact Vanguard or call 866-734-4530

ACSIA Partners
Long-Term Care Insurance education and enrollment
855-284-8501
Bright Horizons Family Solutions
To help you better manage your many work, family, and personal responsibilities, Bright Horizons offers many different solutions, like temporary care for your loved ones, college guidance and support for children who need extra guidance
877-242-2737

User Name: ASI

Password: backupcare2;

To register for College Coach, use Corporate Passcode: adobecoach

Common Bond
Student loan refinancing
888-206-4681
Commute
Commuter Check Direct
Commuter program administrator
888-235-9223

Company ID: 1100

Fond
Adobe source for employee discounts
Hyatt Group Legal
800-821-6400

Access code MetLaw: 9901487
Access code MetLaw Plus Parents: 9901488

Milk Stork
Breast milk shipping
888-207-6909
MTM Recognition
888-675-2847
My Secure Advantage
Financial counseling and planning for all money-related matters; identity theft protection, credit monitoring and fraud resolution
888-724-2326
Transamerica
LTC policy holders
800-338-0257
Tri-Ad

Contact Tri-Ad or call 855-482-3623

Tri-Ad Reimbursement Plan Services
Adoption Assistance Program, Education Reimbursement Program, & Dependent Care FSA
855-482-3623
Fax:
866-233-4741

Select FSA Participant Toolkit for general FSA information. Log in for information on ALL reimbursement programs and to submit claims online.

Vanguard
529 College Savings
866-734-4530