Who to Contact When

This page provides a directory of Adobe benefits partners. You may sort the page into categories using the topic menu and button below.

Here are some tips on the most-needed contacts:

In case of illness, injury or another urgent need while travelling, contact the Adobe Global Safety & Security Operations Center (GSOC).

For the Employee Assistance Program (EAP), contact Spring Health.

For most general benefits questions, contact the Adobe Benefits Support Team.

For questions about time off, contact the Employee Resource Center.

For questions about your pay, contact Payroll.

For questions about your 401(k), contact Vanguard.

Workfront employees, see the list of Workfront benefit partners.

Benefits

Adobe Benefits Support Team

For questions or to enroll in medical, dental, vision, life, AD&D, FSA, HSA and group legal benefits
855-898-4218

Adobe Global Safety & Security Operations Center (GSOC)

U.S. & Canada: +1 800-866-8006
International: +1 408-536-4444
Alternate: +1 408-881-1513
India: +91 120-444-4710

Payroll

Health & wellbeing

Adobe Benefits Support Team

For questions or to enroll in medical, dental, vision, life, AD&D, FSA, HSA and group legal benefits
855-898-4218

Aetna Informed Health Line

800-556-1555

Select “health programs” then “talk to a nurse"

Aetna International

International medical, dental and vision plan for expats
800-231-7729

ALEX

Health plan decision-making support with a virtual benefits counselor

bswift COBRA Participant Services

855-898-4218

CareCounsel

Medicare questions and advocacy help with health or claims issues
833-605-6941

Delta Dental plan

Plan/group number:
02700-00001
800-765-6003

Health Savings Account

Email HealthEquity or call 877-713-7680.

HealthEquity

Health Savings Account (HSA) administrator
877-713-7680

HMSA

For general inquiries including claims and benefits for HMSA CompMED medical, drug (972), vision PPO and dental PPO plans
1-800-776-4672

Kaiser HMO

Plan/group number:
39163 (NorCal), 233640 (SoCal), 23138 (WA)
800-464-4000 (CA) 888-901-4636 (WA)

Pre-Enrollment support: (800) 324-9208

Kaiser WA: Kaiser Foundation Health Plan of Washington 601 Union Street, Suite 3100 Seattle, WA 980101

One Medical

Quality care in a convenient and customized setting

Promotion code: ADBXOM

Spring Health employee assistance program (EAP)

Available to all regular and part-time employees regardless of medical plan enrollment

24/7 Crisis Support Line: 240-558-5796 (option 2)

Access code: adobe

Teladoc

Telemedicine services; use your Aetna member ID. Also use your Teladoc app to request an expert second opinion.
855-835-2362

Teladoc Medical Experts (formerly Best Doctors)

Medical second opinion
800-835-2362

TRI-AD Reimbursement Plan Services

Health Care FSA and wellness reimbursement program

Phone: 855-482-3623
Fax: 866-233-4741

Vision Service Plan (VSP)

Plan/group number:
00107394
800-877-7195

Retirement & financial

Adobe Equity Team

Adobe stock programs

CommonBond

Student loan refinancing
800-975-7812

E*TRADE

Stock administrator
800-838-0908

Financial Engines

401(k) managed account program and personal online advisor
800-310-9228

Lincoln Financial Group

Life and AD&D
Porting and converting life insurance: 877-321-1015

Filing a life/AD&D claim: Contact ERC

My Secure Advantage

Money coach, financial resources, tools, education; ID protection, credit monitoring
888-724-2326

Nolan Financial

Deferred compensation plan administrator
877-230-2432

TD Ameritrade

401(k) plan self-directed brokerage option (offered through Vanguard) 
866-766-4015

Vanguard

401(k) retirement plan
Plan/group number:
096204
800-523-1188

Time off

ALEX

LOA support with a virtual benefits counselor

Employee Resource Center

Time off questions
800-866-8006 or 6-4357

Leave of absence

Email Lincoln or call 888-873-5476

Lincoln Financial

Short-term disability (STD), long-term disability (LTD), & FMLA leave administration
Intake specialist: 800-459-3772 Case manager for open claims: 888-873-5476

Claim ID: ADOBELOA

Veer Experience

Leaves of absence

Employee discounts & perks

ACSIA Partners

Long-term care insurance education and enrollment
855-284-8501

Altair Global

Assistance with moves to and within the U.S.

Bright Horizons Family Solutions

Temporary care for loved ones, college guidance, support for children who need extra guidance
877-242-2737

User Name: ASI
Password: Benefits4You
To register for College Coach, use corporate passcode: adobecoach

Commuter Check Direct

Commuter program administrator
888-235-9223

Company ID: 1100

Fond

Employee discounts
415-969-­6563

MetLife Legal Plans

800-821-6400

Access code MetLife: 9903940
Access code MetLife Plus Parents: 9903942

Milk Stork

Breast milk shipping
888-207-6909

MTM Recognition

888-675-2847

Shyft

Global moving assistance

Transamerica

LTC policy holders
800-227-3740

TRI-AD Reimbursement Plan Services

Adoption assistance program, education reimbursement benefit, & Dependent Care FSA
Phone: 855-482-3623Fax: 866-233-4741

Vanguard

529 education savings plan
866-734-4530