Travel support

When you need to hit the road on company or personal business, you’re supported by a variety of Adobe travel programs. Adobe also provides emergency medical coverage to global business travelers and a health plan to eligible employees on a long-term international assignment outside their home country.


U.S. and Canada: +1 800-866-8006
International: +1 408-536-4444

Aetna WorldTraveler

International medical care

If you are sick or injured when traveling for work

Call Adobe’s Global Security Operations Center (GSOC) for help finding care. The numbers are on the back of your employee ID badge: 800-866-8006 (U.S. and Canada) or +1 408-536-4444 (international).

If you need urgent medical care—domestic business travel

If you are a U.S. employee and need urgent or emergency medical care while traveling on business domestically, you’ll use your regular U.S. medical plan. You’ll pay your plan’s regular deductible, coinsurance or copays.

If you have Adobe Aetna medical coverage and you need care for a mild illness, remember you can also access convenient and less-expensive care through Teladoc and MinuteClinic.  Adobe Kaiser medical plan members, see care while traveling.

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If you need urgent medical care—international business travel

Aetna WorldTraveler provides urgent and emergency medical care for U.S. Adobe business travelers while on approved business travel outside their home country for fewer than 180 days. It also covers up to seven days of leisure travel that’s related to a business trip.

If you need urgent medical care, call Adobe’s Global Safety & Security Operations Center (GSOC) at the numbers on the back of your employee ID badge: 800-866-8006 (U.S. and Canada) or +1 408-536-4444 (international). The GSOC will facilitate finding care and coordinating payment with the provider.

Aetna WorldTraveler [PDF] plan features include:

  • No deductible
  • 100% of hospital services, up to plan maximum
  • 100% of physician services, up to plan maximum
  • 100% of outpatient prescriptions, up to plan maximum

Non-emergency and routine care are not covered by this policy. You should access those types of services only in your home country through your home country medical coverage.

Any follow up care after urgent care may be covered by your domestic medical plan. See Medical Plan Coverage for more information, and contact your health plan for more details.

Before your trip

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If you need other travel-related help

Along with medical assistance, Adobe’s Global Safety & Security Operations Center (GSOC) offers 24/7 support to help you deal with a wide array of security and logistical matters. If you need a medical referral, lose your medication, seek travel advice, experience a security crisis, lose your passport, and more, International SOS travel assistance can provide the care and expertise you need, whenever and wherever you need it. Just call the number on the back of your employee ID badge: 800-866-8006 (U.S. and Canada) or +1 408-536-4444 (international) when you need help.

Before your trip

  • Learn more on GSOC’s Inside Adobe Travel Safety and Emergency Assistance page.
  • Download the International SOS app via the app store on your mobile device. Log in with Adobe’s membership number 11BCPA000245.

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If your baggage is delayed or lost

It’s every traveler’s nightmare: You reach your destination, but your baggage doesn’t. The delayed and lost baggage benefits can offer some peace of mind while you’re traveling on business.

The baggage delay benefit reimburses you up to $1,000 USD if you need to purchase essential clothing and toiletries at your scheduled destination because your checked baggage is delayed or misdirected for more than six hours.

The lost baggage benefit reimburses you up to $2,000 USD if you need to purchase clothes and personal hygiene items because your checked luggage has been lost, stolen or damaged beyond your use.

To receive reimbursement, you’ll need to submit a completed claim form [PDF] for any eligible expense. The plan requires that you file a claim with the airline/transportation provider, so be sure to keep all documentation from that claim process and any relevant receipts.

For more information, call Chubb at 800-336-0627 (inside U.S.) or +1 302-476-6194 (outside U.S.) or email them.

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Business travel accident coverage

You're automatically covered for business travel accident benefits when you travel on business for Adobe (at the authorization, direction and expense of Adobe). This benefit is provided at no cost to you. This plan provides coverage equal to three times your annual salary, up to $500,000 USD.

Before your trip

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Long-term international assignments

Adobe offers you an international medical, dental and vision plan for you and your dependents. If you become eligible for the Aetna International Medical Plan, you will receive an email from the Adobe Benefits Support Team with information on how to enroll.

To be eligible:

  • You must be a regular, full-time employee.
  • You must be on an international assignment coordinated by Global Mobility for over six months. Aetna International administers the plan. Review the Benefits Summary [PDF] for an at-a-glance view of coverage.

Before your trip

International virtual care

Aetna also offers vHealth Worldwide [PDF]. vHealth is confidential, with doctors specially trained in virtual consultations, whether it’s a diagnosis, helping managing a chronic condition or getting a prescription. Register at using access code AETNA088.

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TravelConnect personal travel assistance services

Personal travel assistance services are available automatically through your Lincoln Financial basic life and AD&D insurance coverage. The TravelConnect program [PDF] supports you and your loved ones when you’re 100 miles or more from home with 24/7 emergency medical and travel assistance, the recovery of lost or stolen documents or luggage, medical record requests, legal referrals, emergency transportation back home, and more. For more details, review the Description of Services [PDF] or the website and enter your Group ID: LFGTravel123.

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