Cancer support

Your Adobe benefits provide support if you’re facing a cancer diagnosis or caring for someone with cancer.

AccessHope

833-971-4673

Aetna

800-884-9565

Kaiser

800-464-4000 (CA) 
888-901-4636 (WA)

On this page, you will find information about

AccessHope

AccessHope is available to you, your spouse or domestic partner, and your children under age 26 regardless of your medical plan enrollment.

Expert advisory review

If you or a family member has been diagnosed with cancer, you can request that a renowned cancer specialist remotely review your medical records and treatment plan. They’ll collaborate with your physician to share insights and recommendations on advanced therapies to identify the best path for your treatment. Learn more on the AccessHope site.

For Adobe Aetna members with certain complex and rare cancers, AccessHope automatically reviews medical records and treatment plans to help ensure you’re receiving the best care possible.

Oncology nurse

Call 833-971-4673 to talk with an experienced oncology nurse who can answer your questions about AccessHope’s services and provide other support. Learn more on the AccessHope site.

Education and support tools

The AccessHope cancer information center has many resources on understanding cancer and how to fight it.

You can also use CaringBridge, a communication platform that makes it easy to share updates with all your friends and family or to request help when you need it.

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Aetna benefits

Your Aetna medical plan covers a wide range of services, from cancer detection to treatment and recovery. Beyond diagnosis and treatment, additional services include:

  • Oncology nutrition
  • Home health care evaluation
  • Help managing side effects
  • Palliative care

Learn more about your Aetna benefits in the cancer support benefits and resources flyer [PDF].

Call Aetna to access support.

  • Service advocate: Call 800-884-9565 to speak with an Aetna service advocate [PDF]. They can answer general questions about covered services, explain medical plan and pharmacy benefits, help you find network providers, walk you through claims and payments and much more. They can also connect you with a nurse care manager.
  • Nurse care manager: Call 855-610-0854 to work 1:1 with a nurse care manager [PDF] trained in cancer care. They can answer medical questions, discuss your treatment plan, assist with approvals, and help you to access available programs and services. Your nurse care manager can also serve as a link between you and your care team.

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Kaiser benefits

From cancer detection to treatment and recovery, Kaiser Permanente’s total health approach to cancer care focuses on physical, mental, and emotional wellbeing.

Visit the Kaiser website to learn more about these topics:

  • Screening and prevention guidelines
  • Mental health and wellness
  • Support groups and classes
  • Nutrition and healthy living programs

Call or message your Kaiser doctor or care team with any questions about your care and available programs and resources.

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Other benefits support

You may find these other Adobe benefits helpful:

Expert second opinion
Mental health care
Women’s health

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