If you enroll yourself or a dependent on an Aetna medical plan for the first time, you’ll receive an ID card in your name (and your covered dependents, if any, will be listed on the card under your name). You’ll receive one card for single-level coverage and two cards for family-level coverage. If you’re already enrolled in an Aetna medical plan and change to another Aetna medical plan option, you will have an updated digital ID on the member website and app. You may request a new ID card be mailed to you if you prefer a physical card.
If you enrolled in Aetna for the first time during Open Enrollment, you’ll receive ID cards in the mail—one card for single-level coverage and two cards for family-level coverage. Expect your new physical ID card(s) and digital ID card(s) by end of December. Upon receipt, register on the member website and download the Aetna app to access and manage your benefits.
To view your digital ID card or request a physical ID card log in to the Aetna website (SSO) and select cards on the toggle down by your name. You can also access your ID card digitally at any time on your Aetna mobile app. Allow at least seven business days from the date you submit your enrollment for processing before you try to access your digital ID card if you enrolled mid-year.