ID and debit cards

Questions?

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Some plans issue cards and some do not. Check out the plan-by-plan details below to determine when you should expect a card. If you have questions about your insurance card or accessing care while waiting for a card, contact your insurance plan provider. See who to contact when. All of the health plans use a randomly generated number as the member ID.

If your address changes, you must update Workday as soon as possible to ensure you receive important benefits communications. See the Changing Your Home Address support article on Inside Adobe for details.

Aetna

If you enroll yourself or a dependent on an Aetna medical plan for the first time, you’ll receive an ID card in your name (and your covered dependents, if any, will be listed on the card under your name). You’ll receive one card for single-level coverage and two cards for family-level coverage. If you’re already enrolled in an Aetna medical plan and change to another Aetna medical plan option, you will have an updated digital ID on the member website and app. You may request a new ID card be mailed to you if you prefer a physical card.

If you enrolled in Aetna for the first time during Open Enrollment or if you enrolled in the new Aetna HealthSelect EPO plan, you’ll receive ID cards in the mail—one card for single-level coverage and two cards for family-level coverage. Expect your new physical ID card(s) and digital ID card(s) by end of December. Upon receipt, register on the member website and download the Aetna app to access and manage your benefits.

To view your digital ID card or request a physical ID card log in to the Aetna website (SSO) and select cards on the toggle down by your name. You can also access your ID card digitally at any time on your Aetna mobile app. Allow at least seven business days from the date you submit your enrollment for processing before you try to access your digital ID card if you enrolled mid-year.

Kaiser

You’ll receive an ID card only if you enroll yourself or a dependent for the first time. The plan issues new members an ID card in each member’s name (employee and dependents), since each member has a unique ID number. You can access your digital ID card on the Kaiser Permanente mobile App. Allow seven to ten business days from the date you submit your enrollment for processing before you try to access your digital ID card if you enrolled mid-year.

If you enrolled in Kaiser for the first time during Open Enrollment, you’ll receive ID card(s) in the mail by end of December. Upon receipt, register on the member website and download the app to access and manage your benefits.  

HMSA (HI)

You’ll receive an ID card only if you enroll yourself or a dependent for the first time in the HMSA medical-dental-vision bundled plan.

Delta Dental

You’ll receive an ID card only if you enroll yourself for the first time. The plan issues new members two ID cards for all coverage levels. They are issued in your name only.

Printing a card

Visit the Delta Dental website. Select Online Services > Delta Dental > Enrollees. Log in and select Print ID Card. You must first register at the site to access a printable card.

VSP

VSP does not issue cards. You just provide your full name, date of birth and last four digits of your SSN so the vision provider can find your benefits coverage in the VSP system.

HealthEquity HSA and FSAs

If you currently have a Health Savings Account (HSA), keep your current Health Equity card until it expires.

You will receive a new Health Equity debit card if you open a new HSA or Health Care Flexible Spending Account (FSA), including if you switch from one type of account to the other.

All new HealthEquity debit cards will be “stacked” cards that work for both an HSA and a Health Care FSA. For example, if you switch medical plans and move from an HSA to an FSA, you can access both accounts using the same card. Your FSA funds will be used for debit card transactions before your HSA funds.

Note that your card will not work with a Dependent Care FSA.

Contacts and resources