If you enroll yourself or a dependent on an Aetna medical plan for the first time, you’ll receive an ID card in your name (and your covered dependents, if any, will be listed on the card under your name). You’ll receive one card for single-level coverage and two cards for family-level coverage. If you’re already enrolled in an Aetna medical plan and change to another Aetna medical plan option, you will not be issued a new ID card for the new plan, but you can access your updated digital ID on the member website and app.
To view your digital ID card or request a physical ID card at any time log in to the Aetna website (Okta SSO member log-in) and select cards on the toggle down by your name. You can also access your ID card digitally at any time on your Aetna mobile app. Allow five to seven business days from the date you submit your enrollment for processing before you try to access your digital ID card.
Open Enrollment 2022
If you enrolled in Aetna for the first time during Open Enrollment, you’ll receive ID cards in the mail—one card for single-level coverage and two cards for family-level coverage. Expect your new card(s) by end of December 2021. Upon receipt, register on the member website and download the Aetna app to access and manage your benefits.