Mental health care

If you or a family member is coping with anxiety, depression, grief, substance use, an eating disorder, or other mental health need, your Adobe benefits can help.

Spring Health EAP

855-629-0554

Aetna

800-884-9565

Kaiser

800-464-4000 (CA) 
888-901-4636 (WA)

Spring Health employee assistance program (EAP)

When you’re struggling, you don’t have to go through it alone. The employee assistance program (EAP) through Spring Health is available at no cost to you. The EAP provides you and your family with 12 free therapy sessions, mental wellbeing exercises, and work-life resources.

You don’t have to be enrolled in an Adobe medical plan to use the EAP, and all interactions with the EAP are confidential. Adobe does not know who has accessed EAP services.

What happens when you contact the EAP

Visit Spring Health to activate your benefits. After a brief assessment, you’ll be assigned a dedicated care navigator who will act as your single point of contact. 

Your care navigator will recommend EAP resources or guide you to the appropriate EAP benefits, including 1:1 counseling or other treatment options.

You, your spouse or domestic partner, and your dependents age 6 and older each get 10 free sessions per calendar year (12 each beginning January 1, 2024). After that, sessions are covered according to the terms of your medical plan.

If you’re enrolled in an Aetna medical plan, your care navigator can help you find an in-network provider, which will save you money. Be sure to provide your insurance information to your care navigator, or upload it on the Spring Health platform by clicking on your name and then Settings.

Here’s a brief overview of what you can expect:

Your EAP benefits

The EAP provides a variety of tools and services to help you feel your best.

  • Urgent support. Connect with a licensed mental health professional immediately by calling the 24/7 Spring Health crisis support line: 855-629-0554 (toll free).
  • Personalized recommendations. Take assessments to identify the right care for your needs, learn more about yourself, and track your progress.
  • Dedicated care navigator. Receive guidance, which includes matching you with a therapist and scheduling appointments.
  • Therapy. Book sessions with trusted and diverse providers, at times that fit your schedule. You, your spouse or domestic partner, and your dependents each get 10 free sessions each calendar year. After the 10th session, you’re responsible for any costs not covered by your medical plan. Beginning January 1, 2024, each family member gets 12 free sessions per year.
  • Mobile app. Get on-demand exercises for meditation, better sleep, and more via the Spring Health mobile app.
  • Work-life services. Access services to help you navigate life’s challenges, from legal guidance to financial planning. Access code: adobe
  • Mental exercises. Access Moments, a library of on-demand wellbeing exercises to get immediate relief from pressing concerns and build skills for long-term mental wellbeing.

Enrolling dependents in the EAP

You can set up therapy sessions online for dependents ages 6 and older by creating a Spring Health account for each dependent. You can then schedule a call with a care navigator for assistance, or you can search for a therapist on the website and book an appointment.

If you already have an account with Spring Health, simply sign in and add your dependents by going to the Things to Do section on your home screen.

Read the family care guide [PDF], or watch a short video to learn more about enrolling dependents.

Mind Companion (Aetna members)

Mind Companion [PDF] is an Aetna tool to guide you to the right mental health care. Simply answer a few questions about how you're doing, and Mind Companion will provide care options, from self-guided programs to coaching and therapy. You choose the services you want to use. If you need additional help, you can connect with a care navigator.

Log in to Mind Companion with your Aetna username and password, access code: Mind-Adobe.

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Aetna mental health benefits

Aetna behavioral health services are covered according to your medical plan: After you meet your deductible, the plan pays 80% or 90% of the cost for in-network care, and 60% or 70% of recognized charges for out-of-network care.

If you find your own provider, remember that there could be a big difference in cost if you go out-of-network. You’ll have a higher deductible, and you’ll need to pay a higher percentage of the cost. Plus, if an out-of-network provider charges more than the usual, customary, and reasonable (UCR) maximum, you’ll be responsible for any amount over the UCR cost.

Aetna provides comprehensive coverage and a variety of ways to access care, including:

  • Virtual care, or telehealth, which encompasses talking to someone by phone, video, chat, or text
  • Outpatient care, such as talking to a therapist in person or participating in a program that doesn’t require overnight stays
  • Inpatient care, which is when you stay at a facility to receive care

To learn more, visit the Aetna member website, and select Mental Health Support & Services under Member Resources. You can also review the Aetna Behavioral Health Resources [PDF] or Aetna Support for Inpatient Behavioral Health Care [PDF].

Teladoc mental health

You can use Teladoc to get support for anxiety, eating disorders, depression, family issues, and more. Teladoc sessions [PDF] are covered according to your Aetna medical plan—i.e., after you meet your deductible, the plan pays 100% of the cost:

  • Psychiatrist (initial visit): $190 per session
  • Psychiatrist (ongoing visit): $95 per session
  • Psychologist, licensed clinical social worker, counselor, or therapist: $85 per session

Get started at Teladoc, or call 855-835-2362.

Brightline support for children and families

Brightline provides behavioral, speech, and language therapy and medication management for children 18 months to 17 years old. Brightline’s digital platform, Connect, provides on-the-go access to personalized content, group classes, interactive exercises, and coaching.

Brightline appointments are covered in-network through your Aetna medical plan, subject to your deductible and coinsurance. Brightline benefits are in addition to the 10 free counseling sessions offered as part of the Spring Health EAP for ages 6 and older.

To learn more, visit Brightline or view the Brightline flyer [PDF]. If you have questions, call member support at 888-224-7332, or email care@hellobrightline.com

AbleTo support program

AbleTo, an eight-week program tailored to your schedule and specific needs, connects you to support via phone or video. After you meet your annual deductible, your Aetna health plan pays 100% of the program cost.

AbleTo [PDF] has helped people overcome the stress related to many of life’s challenges, including:

  • Grief and loss
  • Depression, anxiety, or panic
  • Caregiving (child, elder, or autism)
  • Illness (e.g., diabetes, cancer, heart disease, digestive health)
  • Alcohol or substance abuse
  • Postpartum recovery
  • Infertility
  • Chronic pain

If you are interested in participating, tell your Aetna case manager (if you’re working with one), visit AbleTo, or call 844-422-5386. An AbleTo staff member can answer your questions and determine whether the program will meet your needs.

Other virtual care

For the latest information on in-network virtual mental health providers, review the telemedicine services brochure [PDF]. It lists Aetna’s national and regional partner networks for:

  • General counseling and psychiatry
  • Specialized substance use treatment
  • Specialized mental health care, including services for children or elders

The brochure includes phone numbers and website information, so you can reach out directly to providers that are available in your state.

Outpatient care

If you prefer to see providers in person, you have access to:

  • Face-to-face outpatient general counseling, psychology, and psychiatry visits
  • Medication management support
  • Outpatient counseling services focused on substance use issues

Log in to the Aetna website (or SSO) to search for doctors in the Aetna Choice POS II Network. In Utah, search the Utah Connected Network for 2023 and Aetna Extended Network for 2024. If you work with a Spring Health care navigator, be sure to ask for providers in the Aetna network, and give your insurance information to the provider.

Inpatient care

If you or a covered dependent needs to stay in a facility to receive care, you have access to inpatient care [PDF] through high-quality behavioral health facilities, including:

  • Detoxification centers
  • Residential treatment
  • Partial hospitalization

Log in to the Aetna website (or SSO) to search facilities in the Aetna Choice POS II Network. In Utah, search the Utah Connected Network for 2023 and Aetna Extended Network for 2024. Remember, your plan pays more when you use in-network providers, and they will work with Aetna to preapprove services.

If you need help finding the right network provider, contact an Aetna service advocate at 800-884-9565.

Confused by your Aetna options?

For help understanding what’s right for you, call to speak with an Aetna behavioral health care navigator.

800-884-9565

Kaiser mental health benefits

Your Kaiser plan’s mental health services include assessment, treatment, and support for a variety of mental, emotional, and substance use conditions, including anxiety, stress, depression, eating disorders, obsessive-compulsive disorder, and sleep problems. To learn more about mental health conditions and resilience, visit Find Your Words.

Outpatient and inpatient care

To access care, call 800-464-4000 in California or 888-901-4636 in Washington, or visit the Adobe Kaiser microsite.

For most mental health services, you’ll pay a copayment.

  • Individual outpatient mental health evaluation and treatment: $250
  • Group outpatient mental health treatment: $10
  • Inpatient psychiatric hospitalization: $250
  • Substance use disorder: $25 for individual outpatient evaluation and treatment
  • Substance use disorder: $5 for group outpatient substance use disorder treatment (for Washington members, group visits are covered in full)
  • Inpatient detoxification: $250

Apps for Kaiser members

myStrength: This app offers a personalized program with in-the-moment coping tools, guided self-care, inspirational resources, and more.

Calm: With this meditation and sleep app, you can try guided meditations, self-care programs, bedtime stories narrated by celebrity guests, mindful movement videos, and more.

Ginger: This app allows you to text with an emotional support coach 24/7 for up to 90 days to discuss goals, share challenges, and create an action plan.

To obtain myStrength, Calm, or Ginger at no cost, you must access the apps through your Kaiser member portal.