COVID-19 Support

During the current coronavirus outbreak, Adobe benefits are here to support you and your family.

COVID-19 exposure

Notify the GSOC

If you or anyone in your household has been exposed to COVID-19, or if you are showing signs of illness consistent with COVID-19 symptoms, please report your circumstances to the Global Security Operations Center (GSOC) at +1-408-536-4444 or Also inform your manager if you are unable to work. You do not need to share any detailed health information with your manager or others aside from the GSOC.

Get care as needed

If you’re concerned that you have symptoms of COVID-19 or have been exposed, contact your health care provider prior to going to a medical facility or office. Calling ahead will help you get the most appropriate care and take precautions to protect others.

  • Aetna members: For care and advice, call your primary care physician. Log in to the Aetna website (Okta SSO) or Aetna app to find a network provider, urgent care, hospital, ER or lab. You can also schedule a video visit with a doctor through at any time, seven days a week.
  • Kaiser members: Call the advice number on your Kaiser membership card to discuss the most appropriate care option or to schedule a telephone or video appointment with your doctor where available.

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COVID-19 medical coverage


The CDC has provided vaccination FAQs so you can stay informed on COVID-19 vaccine options and common questions. COVID-19 vaccinations are widely available at pharmacies as well as doctors’ offices and other clinical sites of care. To find COVID-19 vaccine locations near you, contact your health care provider or pharmacy or search The cost of COVID-19 vaccines and booster shots will be covered in full for Aetna and Kaiser members.


If a doctor determines you should be tested for COVID-19, the cost of the diagnostic test and doctor visit will be covered in full for Aetna members. Kaiser will waive co-payments for members through March 31, 2021.


Through December 31, 2021 if you are diagnosed with COVID-19, Aetna members will receive immediately required COVID-19 treatment with no deductible, coinsurance or copay. This is a temporary policy in response to the COVID-19 pandemic. This no-cost coverage applies to the immediate treatment following diagnosis and does not extend to longer term care or subsequent complications which would be covered under your plan’s normal plan design (i.e. subject to deductible, co-insurance, co-pays and out of pocket maximums). For Kaiser members COVID-19 medical care and treatment will be covered with no co-payments through July 31, 2021. Beginning August 2021, Kaiser members will be charged according to their normal plan.

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Time off

Use the COVID-19 time-off benefit

Effective May 7, 2020, through December 31, 2021, Adobe is offering a paid time off benefit for employees who can’t work due to COVID-19. This benefit supplements Adobe’s existing time off benefits. All global regular employees, interns and Adobe-paid temporary employees are eligible. To learn more, review the COVID-19 Time Off Policy [PDF].

Take time off for reasons unrelated to COVID-19

If you need time off due to reasons unrelated to COVID-19, including vacation/holiday, please leverage your available time off benefits (sick time, paid time off, leave of absence or bereavement) and any government or statutory leave. To review your time off benefits, visit the Time off page, or contact the ERC for assistance.

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Physical wellbeing

With telemedicine and other services at your disposal, there are many ways to get the care you need.

Use telemedicine

Even when you can’t visit a doctor in person, you can still get care for many health concerns. Aetna members can get care without leaving home through Teladoc or another in-network provider offering telemedicine visits. Many of Kaiser’s primary care, specialty care and mental health services are available for appointments by video or phone in addition to in person.

Skip the pharmacy

Take advantage of mail-order service for maintenance medications to have your prescriptions safely delivered to your home. To get started, log in to your health plan’s member website or call member services.

Call anytime

Call your primary care physician if you need advice and care—many have set up alternative ways to stay in touch with their patients. You may also call the 24-hour Aetna nurse line at 800-556-1555 or the Kaiser 24-hour Appointment and Advice call center at 866-454-8855 (CA) or 800-297-6877 (WA). A doctor or nurse will provide guidance and make recommendations for next steps.

Get a flu shot

Because of COVID-19, Adobe will not offer onsite flu shots this year. Instead, you may receive a vaccination for yourself and your family through your usual healthcare provider. Flu vaccines are covered at 100% by your Aetna or Kaiser medical plans and you can get a flu vaccine at your doctor’s office, local health clinic or pharmacy.

Visit a MinuteClinic (Aetna members)

Convenient MinuteClinic locations inside CVS and Target stores provide walk-in care for minor illnesses and injuries.

Access One Medical online

One Medical members may use the Treat Me Now or COVID-19 digital health features to share symptoms, and then have a provider follow up with a response. You may also continue to use 24/7 video consults, phone and provider messaging services.

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Emotional wellbeing

Significant changes in familiar routines and uncertainty about the future can lead to stress, anxiety or depression. These resources can help with mental health challenges, big or small.

Connect with the EAP

If you want to talk to someone about your concerns, the employee assistance program (EAP) is here for you and your family members. You can access 10 free, virtual counseling sessions per calendar year. Visit Spring Health, Adobe’s EAP provider, at (access code: adobe) to sign up and activate your benefits. For immediate help 24/7, call the Spring Health Immediate/Crisis Support Line: 240-558-5796 (option 2).

Use Teladoc for video visits (Aetna members)

Teladoc offers video sessions with a psychiatrist or psychologist. After you meet your annual deductible, your Aetna medical plan pays 90% (HealthSave members) or 80% (HealthSave Basic members) of the Teladoc visit cost.

Try Headspace meditation

Dedicating a few minutes a day to meditation can help you be more resilient to life’s stressors. Visit the Headspace meditation app for guided meditations and exercises to help you manage stress, anxiety and uncertainty.

Get support through AbleTo (Aetna members)

The therapists and behavioral coaches at AbleTo are experts at helping people adjust to stressful life changes. After you meet your annual deductible, your Aetna medical plan pays 100% of the program cost.

Use the myStrength app (Kaiser members)

The myStrength app offers a personalized program with in-the-moment coping tools, guided self-care, inspirational resources and more at no cost to you.

Use the Calm app (Kaiser members)

Ease into a healthy state of mind with help from Calm, a meditation and sleep app. With Calm, you can build resilience and mental fitness by trying guided meditations, self-care programs taught by world-renowned experts, bedtime stories narrated by celebrity guests, mindful movement videos and more—at no cost to you.

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Financial wellbeing

With so much to think about these days, don’t let money concerns add to your stress. Keep your perspective by checking out these resources.

Talk to a money coach

Adobe offers unlimited free money coaching for employees and their families. These one-on-one phone sessions are confidential and conducted with certified financial planners, tax experts, and family law and estate planning specialists. Discuss subjects like debt, credit, spending, mortgages, loans, taxes, retirement, investing and more. Schedule online by registering/logging in to or call My Secure Advantage at 888-724-2326.

View a webinar

Find additional resources

Change your Dependent Care FSA contribution

If your dependent care costs have changed, you may be able to start, stop or change contributions to a Dependent Care Flexible Spending Account (FSA).

To update your FSA, Visit the Adobe Benefits Enrollment Site, navigate to the Life Events tab, and select “Change in dependent care costs.” Updates are subject to the Payroll cut off dates [PDF].

Understand retirement plan rules

The CARES Act included provisions affecting retirement plans for those impacted by COVID-19. Some of these provisions expired on December 31, 2020 and the updated information can be found below. 

  • Paying back loans. If you have a 401(k) loan and you suspended your loan payments in 2020, your payments re-amortized on December 28, 2020, and payroll deductions began with your first paycheck in January of 2021.
  • Withdrawal repayments. If you withdrew funds from your 401(k) in 2020 under the CARES Act provision, you have the option to repay the amount withdrawn. The repayment period is three years from the date the withdrawal was issued.
  • Required minimum distributions (RMDs) reinstated. If you elected to suspend your RMDs in 2020, payments will begin effective January 1, 2021. You will receive a letter indicating the amount required for 2021. 

For additional information, contact Vanguard at 800-523-1188.

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Personal and family services

Get backup care for children or adults

When your child care or adult care arrangements fall through, Adobe offers a backup care program through Bright Horizons to provide temporary care for your loved ones while you work. The program offers up to 200 hours of care, doubled from the previous allotment of 100 hours, (with a copayment of $4/hour) for a variety of family needs, like: Backup child care, Backup adult/elder care, & Self-care. As of January 1, 2021 the out-of-network care option will only be available if Bright Horizons is unable to fill a care request. For example, if you live in a remote location with limited access to care providers. For more details register with Bright Horizons today (employer username: ASI; employer password: Benefits4You). Visit Bright Horizons for the latest family resources and guidelines on backup care related to COVID-19.

Virtual Tutoring Through Your Back-Up Care Benefit

After this past unique school year, with new challenges like remote and hybrid learning, your child may need extra one-on-one support to get caught up or for ongoing support throughout the next school year. Great news! You can use your Bright Horizons Back-Up Care™ benefit to schedule time with an experienced tutor to help your 5-18-year-old stay on track with their academics*.

Benefit overview:

  • Help in reading, math, science, social studies, and 300+ other subjects
  • Targeted support with a math or reading expert who can identify areas of opportunity and help your child excel
  • Exchange back-up care for virtual tutoring in 8 hour increments, which gives you up to 4 hours of virtual tutoring

Watch a video or review the FAQ [PDF] to learn more.

Then submit a tutoring request through the back-up care site and schedule the days and times that work best for your family.

Get Tutoring Support


If Prompted: Employer Username: ASI | Password: Benefits4You

*Effective immediately through the end of 2021.

Support your student’s education

Bright Horizons is offering enhanced family support discounts for distance learning. With programs for students from preschool through high school, there is help for all age levels. Receive a 20% discount or more, based on which program option you choose. For more details register with Bright Horizons today (employer username: ASI; employer password: Benefits4You).

Bright Horizons World at Home is a new way for you to keep your children learning during this time. Designed by education experts, World at Home features videos and activities for a wide range of curriculum areas, including yoga and mindfulness, STEM learning, language, story time and cooking.

You can also learn how your student can make the most of their time at home and stay on track for college admissions success with expert education assistance from a Bright Horizons College Coach. Visit the College Coach portal to access online resources, submit a quick question, or schedule a one-on-one expert guidance session.

Resources include:

  • Tips for staying productive while home from school
  • Updates on saving and paying for college in a market downturn
  • Appealing financial aid packages if your financial situation has changed
  • Strategies for navigating standardized testing as test dates are cancelled or postponed
  • Recorded webinars:
    • Supporting Elementary School Home Learning Transition
    • Managing Your Money in Periods of Uncertainty
    • Making the Final Decision: Recorded Q&A

Visit the College Coach Portal to get started (Employer Username: ASI; password: Benefits4You).

Questions? Call 888-527-3550 or email

Watch a parenting webinar

Parenting experts from Stanford Medicine provide practical guidance for this unusual time.

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