HealthSave and HealthSave Basic

Log in to the Aetna website (or SSO) to search for network doctors and facilities in the Aetna Choice POS II Network. In Utah, search the Aetna Extended Network.

Remember, you can save a lot [PDF] when you use network providers for all your care, including routine visits, surgical procedures, lab tests [PDF], and outpatient or inpatient behavioral health care [PDF]. Network providers also file claims and get necessary advance approvals, so you don’t have to.

HealthSelect EPO

Log in to the Aetna website (or SSO) to search for network doctors and facilities in the Aetna Select Network or Aetna Extended Network in Utah. With this plan, you must use in-network providers. There is no coverage if you use out-of-network providers, except for medical emergencies.

All Aetna plans

If you’re a prospective or new Aetna member, or you’re considering switching plans, you can visit the Adobe Aetna microsite to search for network providers as a guest by entering the location you would like to search.

Build a relationship with a dedicated U.S. board-certified Teladoc primary care provider who'll take the time to get to know you and your unique needs and goals. Beginning January 1, 2026, with all Aetna plans, you pay $0 copay (no cost to you) for Teladoc virtual primary care visits, regardless of the reason for your visit.

• Schedule a visit with the same provider for annual checkups and ongoing care
• Get referrals to in-person care or lab screenings
• Get new prescriptions and refills
• Call or send in-app messages to your care team (responses within 24 hours)
• Access your health records

Keep in mind if you have a Teladoc primary care provider, you can still get in-person care when you need it, and you can access Teladoc 24/7 on-call care, mental health counseling, and dermatology services, at additional cost.

To get started, go to Teladoc Primary360, and use your Aetna member ID to set up your account. Aetna members with a Teladoc account do not need to reregister.

Your Aetna plan comes with access to high-quality care through Teladoc.

• 24/7 care: See an on-call provider for nonemergency medical conditions, such as flu, allergies, or sinus infections.
• Mental health: Talk to a therapist or psychiatrist seven days a week, 7 am to 9 pm local time.
• Dermatology: Start an online skin review with a dermatologist by uploading images and details of your concern.

With the Aetna HealthSelect EPO plan, you pay these copays [PDF] per visit without a deductible. For Aetna HealthSave and HealthSave Basic plans, you pay these amounts [PDF] per visit; once you meet your deductible, the plan pays 100% of the visit cost.

Get started by visiting Teladoc or downloading the Teladoc app (App Store | Google Play) and registering with your Aetna member ID. If you have questions, call 855-835-2362.

Hear one Adobe employee’s Teladoc story:

Convenient, walk-in care is available at MinuteClinic or CVS HealthHUB—located inside select CVS and Target stores. Just show your Aetna medical ID card when you check in to receive:

• Preventive care services at no cost to you.
• Sick visits at a preferred rate before you’ve met your annual deductible. After you meet your deductible, the plan pays 100% of the visit cost.

Learn more about the services provided by MinuteClinic and CVS HealthHUB.

Starting January 1, 2026, Adobe will no longer sponsor the annual membership fee for One Medical. However, you have options for continuing care with them.

One Medical is in-network with Aetna

If you prefer to continue care with One Medical after January 1, 2026, you can still see One Medical primary care providers as in-network under Aetna.

You can self-pay for membership

You can also choose to continue your One Medical membership by paying the annual fee yourself to retain access to their upgraded app experience and same-day/next-day appointment booking. Your costs for membership pricing are:

• $99 per person per year with an Amazon Prime membership
• $199 per person per year without Amazon Prime

Convenient primary care through Teladoc

Aetna plan members can use Teladoc Primary Care for virtual primary care services, including preventive care, chronic condition management, and general health consultations. Virtual visits are also available through Teladoc telemedicine.

If you’re traveling within the U.S., call 800-884-9565 to find a network provider. If no network provider is available, or you’re traveling outside the U.S., the Aetna plans cover eligible services under your out-of-network benefits. You’ll need to pay up front and then submit a claim to Aetna with an itemized receipt for the services.