Personal and family services

We understand that life doesn't stop when you leave work—caring for your family is your top priority, and we want to assist you in doing so. Learn more about the benefits to support you in balancing your life beyond the workplace.


Family concierge

The family concierge provides time-saving personalized guidance and creates a customized plan for family care based on your Bright Horizons benefits. As your needs change, your care plan can be updated.

Access the family concierge for:

  • Expert support: 1:1 assistance via chat, phone, email, text, or video to find the right care for your family
  • Proactive guidance: personalized outreach, coaching, and reminders to help lighten the load of care and enrichment planning
  • Personalized resources: curated content, care plans, and webinars that provide the information you need, every step of the way 

To learn more, watch the video, read the flyer [PDF], visit Bright Horizons, or call 888-874-0420.

Primary child care solutions

Backup care

When your child care or adult care arrangements fall through, Adobe offers a backup care program through Bright Horizons to provide temporary care for your loved ones so you can be at work. The program offers up to 20 days of care (with a copayment) for a variety of family needs, like:

  • Backup child care: Center-based and in-home care for your child(ren) is available through a high-quality network of Bright Horizons centers and network providers. When your child is mildly ill, in-home care is also available.
  • Backup adult/elder care: When Mom gets injured, Dad’s recovering from surgery, or the regular caregiver calls in sick, Bright Horizons will arrange high-quality backup care for them. Learn more about elder care [PDF] and in-home adult daycare [PDF].
  • Self-care: In-home care is also available if you need any of the assistance listed in the “backup adult or elder care” description above.

If Bright Horizons is unable to find care for you, you can secure care from your own personal network (e.g., a neighbor, friend, or babysitter) and receive a reimbursement of $100 per day. This reimbursement is taxable. Bright Horizons will reimburse you, and applicable taxes will be deducted from your Adobe paycheck within 90 days.

Type of backup careCopay amountDetails
Center-based care for 1 child$15 per dayNo limit on hours per day
Center-based care for 2 or more children$25 per dayNo limit on hours per day
In-home care for up to 3 children$4 per hourMinimum of 4 hours; 1 backup care use deducted per 10 hours of care
In-home adult care$4 per hourMinimum of 4 hours; 1 backup care use deducted per 10 hours of care
In-home adult care with registered nurse$4 per hour plus additional $50 per hour when RN is presentMinimum of 4 hours; 1 backup care use deducted per 10 hours of care
Reimbursable careNo copay; $100 reimbursement per dayTaxable


Earn tutoring credits with each day of backup care

For each day of backup care you use, you can receive four hours of free virtual tutoring to be used within 12 months.

Register today

Visit Bright Horizons. Questions? Call 877-242-2737.

Once you’re registered, download the Back-Up Care app. You’ll be able to quickly submit new backup care requests and find nearby child care centers—all from your mobile device. You can turn on the “Only Show Instant Booking” filter on the Care Options page to reserve care immediately.

Learn more about backup care in this short video.

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Enhanced family support

Visit Bright Horizons to access the following programs. You may also call 877-242-2737.

Babysitters, nannies, housekeepers, and pet care

Enjoy free access to Sittercity’s comprehensive database of sitters, nannies, and housekeepers—the largest database of its kind. Find the help you need by searching listings or posting a job yourself. In addition, Sittercity lets you search at your convenience for dog walkers, groomers, trainers, and more, when you use this online service.

Academic support and tutoring

Get exclusive discounts on tutoring from high-quality education partners, including Sylvan Learning, Varsity Tutors, and Revolution Prep.

Reserve an experienced tutor from Varsity Tutors for virtual homework help and 1:1 tutoring in 300+ subjects for kids aged 5 to 18. For each day of Bright Horizons backup care you use, you can receive four hours of free virtual tutoring (e.g., if you use 10 days of backup care, you can receive 40 hours of free tutoring), to be used within 12 months.

Enrichment programs

Access fun, creative, and educational options for your child, including Brooklyn Robot Foundry, Code Ninjas, and MarcoPolo—all with cost-saving discounts.

College coaches

Learn how your student can make the most of their time at home and stay on track for college admissions success with expert education assistance from a Bright Horizons College Coach. Visit the College Coach portal to access online resources, submit a quick question, or schedule a one-on-one expert guidance session.

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Support for children who need extra help

Does your child have difficulty focusing in school? Is she lagging behind developmentally or struggling with social skills? Does he have ADHD, autism, or a learning disability?

You can understand, advocate for, and support your child in overcoming these hurdles with support from Bright Horizons. Get expert guidance, and learn how to respond to your child’s unique needs via online resources, individual advice, and a webinar series.

To register, just follow these steps:

  1. Visit Bright Horizons.
  2. Create your username and password. If prompted, use employer code adobesn.
  3. Add information for your child(ren).
  4. Click the link in the email you receive to verify your address, so you can access all the tools and resources in the platform.

Aetna autism spectrum disorder (ASD) support program

Aetna member families who are affected by an autism spectrum disorder (ASD) diagnosis can access this  support program.

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Employee assistance program (EAP)

If you or someone in your family needs help balancing the demands of work, life and personal issues, contact the employee assistance program (EAP). The confidential, round-the-clock service is available at no cost to you through Spring Health. Visit (access code: adobe) to sign up and activate your benefits. For immediate help 24/7, call the Spring Health Immediate/Crisis Support Line: 855-629-0554 (toll free).

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Maternity support

Adobe Aetna and Kaiser Permanente medical plan members have access to expert maternity care and advice from obstetricians, nurses and lactation consultants and resources to guide you through every step from prenatal care to taking care of baby to navigating your benefits.

Get to know your Aetna maternity benefits [PDF] and then log in to the Aetna website (Okta SSO) and select Health & Wellness and then Maternity Support Center for step-by-step support, like planning checklists for every stage, post-pregnancy information, breastfeeding resources, baby-care tips, and more.

Stressed about feeding your baby? Aetna members can get support through SimpliFed, a national, in-network virtual-only service that also provides product offerings in lactation, formula, pumping, and more. You can meet with experts in lactation and infant feeding 1:1 for support in pregnancy through weaning, and everything in between, to get answers to your questions, without judgment, from the comfort of your home. Review the SimpliFed flyer [PDF] for details. To get started, visit SimpliFed and select Start getting care or text BABY to 888-458-1364.

If you’re a Kaiser member, you’ll find helpful information, articles, videos, checklists, and resources to guide you through every stage of your pregnancy on Kaiser’s maternity care webpage. To find your local maternity programs and providers go to the Adobe Kaiser Microsite and sign-on to your member account or call Kaiser Member Services 866-454-8855 (888-901-4636 for WA) to schedule an appointment.

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Fertility benefits

Adobe provides access to benefits including fertility drugs, imaging, labs and assisted reproductive technology services for Aetna and Kaiser Permanente medical plan members. If you’re an Aetna member review the Aetna fertility benefits for details and contact the Aetna service advocate or Fertility Advocate if you have questions on getting started. If you’re a Kaiser Permanente member, review the Kaiser fertility benefits content and speak to your Kaiser physician to find out how to get started.

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Adoption assistance

Adopting a child is an exciting and happy time. The adoption assistance program through TRI-AD gives you a $25,000 reimbursement for eligible adoption expenses. You may be reimbursed for two separate adoptions for a lifetime maximum of $50,000. Eligible expenses include:

  • Adoption fees
  • Court costs and attorney's fees
  • Travel expenses

The benefit is available as soon as the adoption is final. Be sure to submit your claim for reimbursement no later than May 31 of the following year.

You will typically be reimbursed within two pay periods after your claim has been fully approved. Any claims submitted or approved after November 30 will be reimbursed the first payroll cycle in January.

View the adoption assistance program overview [PDF] and FAQs [PDF] for more information.

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Surrogacy assistance

Hear one Adobe employee’s story:

We recognize that families are formed in many ways, and Adobe's surrogacy assistance is designed to support you on your journey. Adobe will reimburse you for nonmedical expenses associated with surrogacy, up to $25,000 per event, with a lifetime maximum of two events.

Regular employees scheduled to work at least 24 hours per week are eligible for this benefit as soon as the surrogacy is final. Be sure to submit your reimbursement claim to TRI-AD no later than May 31 of the following year.

You will typically be reimbursed within two pay periods after your claim has been fully approved. Any claims submitted or approved after November 30 will be reimbursed the first payroll cycle in January.

View the surrogacy assistance program overview [PDF] and FAQs [PDF] for more information.

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Breast milk transportation

Milk Stork is a breast milk delivery service for moms traveling on Adobe business and for parents of a baby with a gestational surrogate. The service provides no-fuss, refrigerated, express shipping or easy toting of breast milk to your baby.

Here's how moms and gestational surrogates use Milk Stork:

  • Pump according to a regular nursing schedule and refrigerate the milk.
  • Activate the cooling unit in the Milk Stork cooler. Then, pack the refrigerated breast milk.
  • Schedule a FedEx pickup for express delivery. Or hand-deliver the cooler of milk to the baby's home.

To learn more or schedule service, visit Milk Stork or call 888-207-6909.

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TenCode Benefits (formerly Survivor Outreach Services)

TenCode Benefits (formerly Survivor Outreach Services) provides individual support for employees and their families following the death of a family member. Services include funeral planning, help with claim forms for life and accident benefits, notifying credit reporting agencies, notifying the Social Security Administration, providing template letters and other resources. Contact the Employee Experience team for a referral to TenCode Benefits or for more information.

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