Transgender benefits

Your Adobe Aetna benefits cover medically necessary services for gender affirming care.

On this page, you will find information about

Getting started

Reviewing Transgender benefits [PDF] is a good place to start learning about how the plan covers medically necessary services after you meet your annual deductible.

To begin accessing Aetna’s gender affirming care benefits, your first step is to call your Aetna Concierge at 1-800-884-9565. The Concierge Team can give you a high-level overview of your benefits and the services covered, and can help you locate providers that are in your area.

If you have clinical questions or want support throughout your journey, tell the concierge that you’d like to work with an Aetna case manager who is trained to support members seeking gender affirmation services. The concierge will submit your request during your call. A case manager will then reach out to you and become your main point of contact throughout the entire process. They can:

  • Connect you with a specialist from our Transgender Support Center for help with claims and benefits questions, when needed
  • Help you get plan approvals that work best for you

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What’s covered

Transgender treatment benefits are the same as for any other medical condition and are based on the Standards of Care for the health of transsexual, transgender, and gender nonconforming people published by the World Professional Association for Transgender Health (WPATH). Your Adobe coverage includes medically necessary services including, but not limited to:

  • Medical
  • Lab
  • GRS (gender reassignment surgery), including breast augmentation and mastectomy
  • Hormone therapy
  • Hair removal (electrolysis/laser)
  • Non-genital, non-breast surgical interventions for female-to-male:
    • Liposuction and lipofilling
    • Pectoral implants and other aesthetic procedures
  • Non-genital, non-breast surgical interventions for male-to-female:
    • Facial feminization surgery
    • Liposuction and lipofilling
    • Voice surgery and thyroid cartilage reduction
    • Gluteal augmentation
    • Hair reconstruction and other aesthetic procedure
  • Voice and communication therapy to develop verbal and non-verbal communication skills

Adobe’s health care plans offer consistent access to care and resources, independent of the state where you live. The Aetna medical plans cover gender affirming services and will reimburse travel expenses (subject to IRS limits), for an employee or covered dependent, to a state that can provide these services if traveling 100 miles or more. For coverage details, see your plan’s booklet and schedule of benefits, and contact Aetna if you have any questions. 

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Other benefits support

Adobe’s Aetna and Kaiser medical plans offer comprehensive coverage to support your physical wellbeing, from preventive care and medications to managing health concerns or chronic conditions. If you’re gender non-conforming, non-binary or on the transgender continuum, your needs may be different. Be sure to talk with your provider about the care and screenings that are appropriate based on your personal situation.

You also have access to emotional and mental wellbeing resources through your Aetna or Kaiser medical plan or through Adobe's employee assistance program (EAP). The EAP is a great place to start and then check out the many in person and digital care solutions available through your medical plan.

If you are on a journey of building a family, we have a variety of supports to help along the way. They are highlighted on the personal and family services page:

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